Privacy Policy

Total Recovery Mind & Body, PLLC (“the company,” “We,” “Us,” “TRMC,” or “Our”) is legally necessary to keep up with the security and classification of your well-being data and to furnish you with notice of its lawful obligations and protection rehearses regarding your well-being data. Additionally, regarding the security of others and your experience in treatment.

TRMC may use and disclose an individual’s protected health information for specific purposes, such as providing treatment, conducting healthcare operations, and complying with legal obligations, including preventing or lessening a serious and imminent threat to the health or safety of the individual or others.

Under applicable laws and regulations in the United States, individuals have certain rights concerning their protected health information, including the right to access, request a copy of, demand changes to, and request deletion of their data. Individuals also have the right to file a complaint with the covered entity if they believe their rights have been violated.

Under applicable laws and regulations in the United States, our organization has legal duties concerning protected health information, including maintaining the privacy and security of this information. We are committed to complying with these legal duties and ensuring that the data is only used and disclosed as permitted.

42 CFR Part 2 is a federal regulation that governs the confidentiality of substance use disorder patient records. It is designed to protect the privacy of patients seeking treatment for substance use disorders by restricting the disclosure of their records without their consent.

Under 42 CFR Part 2, substance use disorder patient records are defined as any information that identifies an individual as having a substance use disorder or as being treated for a substance use disorder. This includes records related to the diagnosis, treatment, or referral for substance use disorder treatment.

The regulation requires that any program or individual receiving federal assistance for treating substance use disorders comply with the confidentiality requirements outlined in 42 CFR Part 2. This includes not disclosing substance use disorder patient records without the patient’s written consent, except in limited circumstances such as medical emergencies or court orders.

In addition, the regulation requires that any person or entity that receives substance use disorder patient records must also comply with the confidentiality requirements of 42 CFR Part 2. This means that if a healthcare provider or other entity receives substance use disorder patient records from a program, they must also protect the confidentiality of those records and not disclose them without the patient’s written consent.


The terms of which the first letter is capitalized have definitions defined under the following circumstances. However, the following definitions will have similar significance in whether they appear singular or plural.


For this Privacy Policy:

Account represents a unique account designed for access to our Service or parts of our Service.

Affiliate represents an entity controlled by or under common control with a party, where “control” indicates the responsibility of 50% or more of the offers, equity interest, or different protections qualified for a vote in favor of directors or other managing authority.

Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Total Recovery Mind & Body, PLLC, 5724 Western Avenue, Knoxville, TN 37921.

Cookies are tiny files set on your computer, mobile device, or any other device by a website, including the details of your browsing history on that Website’s multiple benefits.

The country refers to Tennessee, United States.

A device represents any gadget that can access the Service, such as a computer, cellphone, or digital tablet.

Personal Information is any data that connects with a recognized or recognizable individual.

Service refers to the Website.

Service Provider represents any natural or legal person who processes the Information in the interest of the Organization. It directs to third-party companies or individuals employed by the Company to promote the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is utilized.

Third-party Social Media Service directs to any website or social network website through which a user can log in or create an account to use the Service.

Utilizing Data directs to data gathered automatically, either generated using the Service or from the Service infrastructure (the duration of a page visit).

The Website refers to totalrecoverymedicalcenter, accessible from

You represent the person accessing or utilizing the Service, the Company, or other lawful entity in the interest of which such someone is getting or using the Service, as applicable.

 Privacy Policy:

This Privacy Policies are committed to protecting the privacy of our users. This Policy outlines how we collect, use, and disclose personal information through our website and services. By using our website and services, you agree to collect, use, and disclose your personal information as described in this Privacy Policy.

Information we collect

We collect the personal information you provide us, such as your name, email address, phone number, and postal address. We also collect non-personal information, such as your IP address, browser type, operating system, and website usage data, to monitor and improve our website and services.

How we use your information

We use your personal information to:

  • Provide our services and products to you;
  • Share with you regarding our services and products;
  • Improve our website and services;
  • Protect against fraud and unauthorized access to our website and services;
  • Please comply with our legal obligations; and
  • Any other purpose with your consent.

We may use non-personal information, including analyzing website traffic and usage patterns, improving our services, and customizing our content and advertisements.

Disclosure of your information

We might impart your information to third parties under the accompanying conditions:

  • With your consent;
  • To our service providers who assist us in providing our services to you, such as payment processors, shipping companies, and IT service providers;
  • To follow a legitimate commitment, for example, a court request or summon; or
  • Protect our rights or property, including enforcing our agreements and policies.

We may also disclose non-personal information to third parties for any purpose.

Your rights

You can access, correct, and delete your data. You may object to the handling of your information and solicitation that we limit the handling of your data. To exercise these privileges, please contact us using the contact details provided below.

Data security

We take appropriate measures to protect your details from unauthorized access, use, or disclosure. We use industry-standard safety measures like encryption, firewalls, and secured servers to protect your data.

Changes to this Privacy Policy

TRMC reserve the right to make changes to this Privacy Policy from time to time. If this Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Contact us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please get in touch with us at 

By email:

By phone number: 865-281-5480

By mail: 5724 Western Avenue, Knoxville, TN 37921

If you have any concern with how this office handles a complaint, you may report with appropriate details/evidence with regards to concern to one of the following:

Department of Health and Human Services

Office of Civil Rights

200 Independence Avenue, SW Room 509F, HHH Building

Washington, DC 20201

Department of Drug and Alcohol Programs

Bureau of Quality Assurance for Prevention and Treatment

State Health and Human Services

You may also address your complaint to one of the regional U.S. Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found online at: